New clients - anyone who has not been serviced at TML in 6 or more months or has never been serviced at TML.

Returning clients - anyone who has been in for a new client appointment but it has not been more than 6 months since your last appointment at TML

VIP returning clients - returning clients who have joined the yearly membership for VIP perks including an extended service menu, discounted booking fees & more! Enrollment for membership is available for returning clients only and it happens twice a year. April 15th - May 15th for membership access June 1st - June 1st the following year. The last enrollment period for each year is November 15th - December 15th for membership access January 1st - January 1st of the following year.

In order to assess your scalp and hair it is helpful you arrive to your appointment ready for me to take a look at your set and scalp. Please have your hair down (free of any ponytails or twists), completely dry, styled in a wash & go or twist out that is no more than 7 days old.

Please avoid the use of raw oils/ heavy butters leading up to your appointment.

To enjoy the benefits of your style I ask that you do not come in the day after or same day you takedown a protective style with debris and knots in your hair.

If you arrive to your appointment in any way other than requested your appointment will be rescheduled if availability allows or it will be canceled if availability does not allow it.

Color & protective styles are reserved for returning clients only. ​After your first appointment with me you will have access to the extended returning client menu.

To maintain returning client status you must come in for services at least once every 6 months.

Maintenance cut appointments for curly cuts should be done every 12 weeks or 3 months.

My schedule opens on the 15th of each month at 5pm.

Ex: December 15th at 5pm the month of January will be available to book an appointment for new and returning clients.

Payment is due in full for new clients at the time of booking their appointment. No exceptions

There is a 25% deposit due for returning clients at the time of booking that goes towards your appointment.

We accept cash, all major credit cards and google/apple pay. City of Chicago taxes are applied to all services, if you pay in advance your taxes for services will be due at your appointment.

There are no refunds on payments for services received in the salon, fees assessed for violation of scheduling policy. or for any deposits made.

If you are unsatisfied with a service and notify us within 3 days, we will make every effort to find a solution to achieve your specific needs.

Rescheduling

If you need to reschedule your appointment you can reschedule up to two times if needed.

You can reschedule at anytime prior to 48 hours before your appointment.

Changes to your appointment (i.e rescheduling) within 48 hours of your appointment will be considered a canceled appointment and the booking payment is not transferable in this case.

Cancellations

If you need to cancel instead of reschedule your appointment your booking payment will remain nonrefundable.

Returning clients that cancel with less than 48 hour notice your card on file will be charged a $50 late cancellation fee.

If returning clients cancel with less than 24 hour notice or the same day of the appointment your card on file will be charged a $100 late cancellation fee.

I know sometimes delay’s in your commute can happen no matter how much you plan. If you happen to be running more than 10 mins late please give me a call or text at (312)583-7007

social media is not ideal for trying to reach me in case of running late.

In order to keep a timely schedule and to accommodate every client I see in a day I ask that you are mindful of being on time for your appointment. If you are more than 10 minutes late to your appointment we will need to reschedule your appointment for a later date to avoid running behind for our next client.

We do not currently accept clients under the age of 18.

Due to the intimate atmosphere, we ask that you do not bring any guests to your appointment. This includes children, significant others, friends, family members, and pets unless they are service animals. Please make arrangements so that you can enjoy your service time alone.

There is free street parking on both sides of Larabee unless there is a posted sign that says otherwise.

Please give yourself plenty of time to make it to your appointment on time