For bookings made online all major debit and credit cards are accepted. In person cash, card or afterpay is accepted for any balances. Cash tips are preferred.

All payments made to TML are non-refundable.

A reschedule made 48 hours or less before your appointment is considered a late cancellation.
Example: If your appointment is Friday at 8:00 AM, any reschedule request made after Wednesday at 8:00 AM counts as a late cancellation.

You may reschedule your appointment with your original deposit/retainer up to two (2) times, as long as each reschedule request is made 48 hours or more before your appointment time.

Example:

• Your appointment is on 1/1/2023 and you move it to 1/15/2023 — your deposit transfers.

• You then move the 1/15/2023 appointment to 2/1/2023 — your deposit transfers for the second and final time.

• If you need to make a third reschedule (moving the 2/1/2023 appointment again), you will need to cancel and book a new appointment with a new deposit.

All rescheduling must be done via email. The online booking system does not allow appointment changes.

If you need to cancel or reschedule with less than 48 hours’ notice, your card on file will be charged a $100 late-cancellation fee, and your original booking payment will not be applied as a credit or transferred to a new appointment time.

If the remaining balance of your appointment is less than $100, the late-cancellation fee will not exceed the balance due.

You may reschedule to avoid the fee, but any reschedule request made within 48 hours of your appointment is considered a late cancellation and will result in the fee being charged. Please notify us as early as possible if you need to adjust your appointment.

Arriving 10 minutes or more late will also be treated as a late cancellation, and the $100 fee will be charged to your card on file.

TML has a strict no-show policy.

You are considered a no-show if:

• You do not arrive at your scheduled appointment time, and

• You are 10 minutes or more late without contacting TML.

If you are running 10 minutes or more behind, you must notify TML by text, phone call, or email so your appointment can be rescheduled.

No-Call No-Show Consequences:

• New clients: No-call no-shows will not be refunded.

• Returning clients: No-call no-shows will be charged the remaining balance of the appointment.

• To prevent repeat occurrences, all no-call no-show clients will be permanently banned from booking future appointments.

Example:
If your appointment is at 1:00 PM and you do not arrive on time, and by 1:10 PM you have not contacted TML to reschedule, you will be charged the remaining balance (returning clients) or your payment will be forfeited (new clients), and you will be prohibited from scheduling future appointments.

If you can no longer attend your appointment, please reach out via email 48 hours or more before your scheduled time so you can be rescheduled without penalty.