Policies

Online booking

All appointment information will be included in your confirmation and reminder emails. Please be sure to place an email on file that you use frequently. 

For all appointment types there is a nonrefundable a 50% booking fee.

All payments to TML are non-refundable. 

Appointment reschedule and cancellations

TML has a strict reschedule and cancellation policy.

If you need to cancel your appointment with less than 48 hour notice your card on file will be charged a $50 late fee. With less than 24 hour notice your card on file will be charged a $100 late fee.

 

Your late fee and your original booking payment cannot be used as a credit towards a future appointment if you cancel instead of reschedule. 

In the event you need to reschedule for any reason it must be within the same month as your original appointment.

 

If my availability does not allow for you to reschedule, your appointment will be canceled and booking payment will not be refunded. 

The best way to contact me to cancel or reschedule is via email 

carlisa@themissinglink-salon.com

Late arrivals 

​I know that sometimes things outside of our control can happen.

If you happen to be running more than a few minutes late please reach out to me! (312) 583-7007 via text or phone call. 

Social media is not a form of contact if you are running late the day of your appointment. 

 

In order to keep a timely schedule to accommodate every guest I ask that you are mindful of being on time to your appointment.

TML has a strict late arrival policy. 

 

If you are running 10 minutes or more late and reached out to notify TML of your tardiness your appointment may be rescheduled dependent on availability. 

*In the event my schedule cannot accommodate a reschedule your appointment will be cancelled without any additional cancellation fees. 

No-call No-show 

TML has a strict "no-call no-show" policy.

 

If you have not reached out to TML via text, phone call or email in regards to arriving late, rescheduling or canceling and you have not arrived to your appointment within 10 minutes of  your appointment start time you will be charged 100% of the service total.

Clients marked as no call, no show cannot book appointments in the future. 

 

Social media is not a method of contact for arriving late. 

*Example

If you have an 8am appointment and have not arrived or reached out to notify TML about tardiness, cancellation, or attempt to reschedule you will be marked as a no-call, no-show and be charged the full amount for your appointment. 

Other Appointment details

Due to limited space no extra guests should be brought to your appointment. 

I would like every opportunity to meet and exceed your expectations of my services. I take pride in all of my guests being satisfied with how they look when they leave the salon space.

 

Please feel free notify me of any changes you would like to make to your style before leaving the salon so we can fix them before you leave to ensure your satisfaction with your appointment experience.